Burgess Moving & Storage at 1625 Iowa Avenue, Riverside, California.

UPDATE - And just like that we go from three stars to two. I am now doing the coordinating and phone calls now instead of my "move coordinator" who still can't figure out how to initiate an email but only respond with updates AFTER I initiate them. And after everything, my belongings will be delivered to me four days AFTER my delivery window - glad to see they are a company of their word!

I realise they will write me off as a needy or demanding customer, but I don't find it to be rocket science to give updates, send receipts and paperwork in a timely manner without request, or be on time. Customer service gets you EVERYWHERE with me, and theirs has been seriously lacking. "Hey, weather is really bad, truck will be late" - no worries, I get it, tell the driver to be safe! But when it's crickets, you lose me, my patience, or my understanding. Especially when MY job is coordinating the moving of people and things.

ORIGINAL POST -

Some aspects were amazing. Others need to find a new job...

Nathan came to give me a quote. He is knowledgeable, confident, friendly, attentive. Puts you at ease with something stressful like a move.

Kevin came to pack my apartment up and was great - he took care of my things and packed everything carefully and quickly. We rocked out to rock music the whole time! When he came back the next day with others to load, all were great! Attentive and careful with my belongings.

My “move coordinator” is where Burgess falls short. She should find something else to do because this is NOT her cup of tea. Getting paperwork and documents in a timely manner? Nope. Keeping in touch with me? Nope. Updates? Only when I ask for them. Final invoice after charging my card? Again, only after I ask for it. Apparently calendars, deadlines, initiating emails or phone calls is outside of her abilities. I’m still waiting for my stuff and wondering how much of a cluster the drop off will be because it has not been well coordinated up to this point.

I’ve used many different moving companies over the years. Honestly? I don’t know if I would use Burgess again or recommend them just off her and her lack of abilities... which is a bummer because the rest of the team has been awesome. Burgess has it til the dismount! Guess we will see if they land on their feet or on their ass at the end of this week when I (hopefully) see my stuff!